Reservations Agent (Hotel Group)

Running the front desk of a game lodge in Mossel Bay means calm service and a clean shift balance. This role rewards consistency more than flash.

The site is in Mossel Bay; early starts mean public transport timing matters, so check your route before applying. Weekend work is on a roster, so you won't be on every weekend.

• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Matric
• Confident on a computer and quick to learn a property system

• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.