Front Office Shift Supervisor

Running the front desk of a business hotel in Stellenbosch means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Stellenbosch, Western Cape. Applicants who already live in the area get looked at first.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.

• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system

• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.