Reservations Agent (Hotel Group) – Fixed-Term

You'll handle check-ins, bookings and questions at a business hotel in Mossel Bay. It's a practical job: you'll see what you got done before you go home.

This post is Mossel Bay-based, with most of your time spent at a business hotel. Start is planned for the beginning of next month.

• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.

• Matric
• You can work rotating shifts, including nights
• Clear spoken and written English
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.