Reservations Agent (Hotel Group) – Permanent

You'll handle check-ins, bookings and questions at a beach resort in Prospecton. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Prospecton, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.

• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Night-shift allowance
• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.