Reservations Agent (Hotel Group)

Running the front desk of a beach resort in Secunda means calm service and a clean shift balance. Bring a calm head on busy days and you'll be fine.

This post is Secunda-based, with most of your time spent at a beach resort. Start date: as soon as possible for the right person.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.

• You can work rotating shifts, including nights
• Clear spoken and written English
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Matric

• Service charge share at some properties
• Paid system training in the first month
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.