Reservations Agent (Hotel Group) – Fixed-Term

At this travel agency in Stellenbosch, you'll turn bookings into happy stays. Bring a calm head on busy days and you'll be fine.

Location: Stellenbosch, Western Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.