Reservations Agent (Hotel Group) – Fixed-Term

You'll handle check-ins, bookings and questions at an airport hotel in Umhlanga. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at an airport hotel in Umhlanga. Living nearby, or on a taxi route to it, really helps.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Service charge share at some properties
• Night-shift allowance
• Meals on duty and uniform supplied
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.