Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this mall cellular store in Bellville suits you. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in Bellville (Western Cape). Please only apply if you can travel there daily. Shifts rotate, so you'll need to be flexible about days and nights.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.