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Returns & Exchanges Desk Clerk (Retail) – Fixed-Term

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Contract

Posted 2 hours ago

Contract Customer Service & Call Centre

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Job Description

You'll help walk-in customers at a courier depot counter in Durban Central, face to face, all day. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a courier depot counter in Durban Central. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

What you'll actually do

Take payments, balance your till and bank cash at close.
Book repairs and warranty claims and give customers a reference number.
Call customers when repairs or orders are ready to collect.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Update customer details and file signed forms for audit.
Track parcels, reissue waybills and arrange redelivery at the counter.
Upsell contract upgrades, accessories or cover when it fits the customer.

Must-haves

You can stay polite with a long queue watching
Retail or customer service experience of at least a year
Good on a computer and point-of-sale system
Matric (Grade 12) certificate
Retail hours, including Saturdays, Sundays and month-end

Nice if you have

RICA and cellular product knowledge
A Customer Service NQF certificate
Speaking the main local language of your area

What you get

Staff discount on products
Fixed roster published two weeks ahead
Product training and certifications paid for

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your Grade 12 certificate, a CV with a recent reference from a retail or service job plus a recently certified ID copy (within 3 months).
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Dress as if you already work the counter when you drop off a CV or go for the interview.