Returns & Exchanges Desk Clerk (Retail)

You'll help walk-in customers at a courier depot counter in Epping, face to face, all day. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Epping, Western Cape, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.

• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.