Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at an insurance branch in Kathu, and leave with answers. If you like clear targets and knowing where you stand, this is for you.

You'll report in Kathu. Relocation is not covered for this one.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.