Returns & Exchanges Desk Clerk (Retail)

This insurance branch in Komani needs someone friendly who can fix account problems while the queue moves. Expect to be trusted with real work from your first week.

The site is in Komani; early starts mean public transport timing matters, so check your route before applying. Start date: as soon as possible for the right person.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.

• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.