Returns & Exchanges Desk Clerk (Retail)

This insurance branch in Mthatha needs someone friendly who can fix account problems while the queue moves. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Mthatha. Relocation is not covered for this one.

• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.