Returns & Exchanges Desk Clerk (Retail) – Permanent

Customers bring their problems to your counter at a courier depot counter in Midrand, and leave with answers. It's a practical job: you'll see what you got done before you go home.

Location: Midrand, Gauteng. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.