Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this mall cellular store in Pretoria West suits you. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Pretoria West (Gauteng). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.