Returns & Exchanges Desk Clerk (Retail)

You'll help walk-in customers at a furniture retail branch in Montague Gardens, face to face, all day. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Montague Gardens (Western Cape). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.

• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.