how2apply

Returns & Exchanges Desk Clerk (Retail)

How2Apply Talent Network

Newcastle, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

This mall cellular store in Newcastle needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Newcastle. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

What you'll actually do

Log complaints and pass them to the store or branch manager.
Book repairs and warranty claims and give customers a reference number.
Upsell contract upgrades, accessories or cover when it fits the customer.
Update customer details and file signed forms for audit.
Track parcels, reissue waybills and arrange redelivery at the counter.

Must-haves

Presentable and approachable with all kinds of customers
Retail hours, including Saturdays, Sundays and month-end
Good on a computer and point-of-sale system
Accurate with cash and paperwork
You can stay polite with a long queue watching
Matric (Grade 12) certificate

Extra points for

RICA and cellular product knowledge
Medical scheme or insurance product knowledge

What you get

Monthly sales incentive on upgrades and add-ons
Fixed roster published two weeks ahead
Product training and certifications paid for

Applying, step by step

Make sure the role, the hours and working in Newcastle really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your Grade 12 certificate, a CV with a recent reference from a retail or service job plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Newcastle; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.