Collections Agent (Early Arrears) – Fixed-Term

Hit your collection targets at this municipal accounts office in Durban Central and your commission shows it. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a municipal accounts office on the Durban Central side of KwaZulu-Natal.

• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.

• You keep your tone respectful even when the debtor is not
• Matric
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Legal collections or attorney-firm background

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.