Collections Team Leader

This retail credit centre in Pinetown needs a calm negotiator who can hear "no" without giving up. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.