how2apply

Technical Support Agent (Fibre & Wi-Fi) – Experienced

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 250/month

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Job Description

A good call centre job in Durban Central gives you training, shifts you can plan around and room to move up. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first.

What you'll actually do

Escalate complex complaints to a team leader with clear case notes.
Attend team huddles and weekly coaching sessions on call recordings.
Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.
Verify caller identity before sharing any account details, as POPIA requires.
Troubleshoot routers, fibre connections and app logins step by step.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
You stay calm when a caller is angry
Matric with a pass in English
Able to pass a voice and accent assessment

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

What's in it for you

Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Medical aid option after probation

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate plus proof of residence for the background check.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.