Branch Service Consultant (Insurance Walk-In) – Fixed-Term

This furniture retail branch in Durban Central needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a furniture retail branch in Durban Central. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.