Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a department store service desk in Pinetown, and leave with answers. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Pinetown. Relocation is not covered for this one. Overtime comes up in peak season and is paid.

• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.