Returns & Exchanges Desk Clerk (Retail)

This department store service desk in Potchefstroom needs someone friendly who can fix account problems while the queue moves. Bring a calm head on busy days and you'll be fine.

Home base is a department store service desk on the Potchefstroom side of North West. Weekend work is on a roster, so you won't be on every weekend.

• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.