how2apply

Returns & Exchanges Desk Clerk (Retail) – Immediate Start

How2Apply Talent Network

Pretoria West, Gauteng

Full-time

Posted 6 hours ago

Full-time Customer Service & Call Centre

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Job Description

This insurance branch in Pretoria West needs someone friendly who can fix account problems while the queue moves. It's a practical job: you'll see what you got done before you go home.

Home base is an insurance branch on the Pretoria West side of Gauteng. Shifts rotate, so you'll need to be flexible about days and nights.

What you'll actually do

Greet customers, find out what they need and manage the queue ticket system.
Do SIM swaps and RICA registrations with proper ID checks.
Track parcels, reissue waybills and arrange redelivery at the counter.
Call customers when repairs or orders are ready to collect.
Take payments, balance your till and bank cash at close.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Upsell contract upgrades, accessories or cover when it fits the customer.

You'll need

Accurate with cash and paperwork
Good on a computer and point-of-sale system
Matric (Grade 12) certificate
You can stay polite with a long queue watching
Retail hours, including Saturdays, Sundays and month-end

Nice if you have

A Customer Service NQF certificate
RICA and cellular product knowledge

What you get

Product training and certifications paid for
Fixed roster published two weeks ahead
Staff discount on products
Monthly sales incentive on upgrades and add-ons

How to apply

Make sure the role, the hours and working in Pretoria West really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a recently certified ID copy (within 3 months), certified copy of your Grade 12 certificate plus a CV with a recent reference from a retail or service job.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Pretoria West; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Dress as if you already work the counter when you drop off a CV or go for the interview.
Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.