Returns & Exchanges Desk Clerk (Retail) – Permanent

If you like people and hate long queues, this insurance branch in Stellenbosch suits you. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Stellenbosch-based, with most of your time spent at an insurance branch. Most weeks are 45 hours, in line with the BCEA.

• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.