Returns & Exchanges Desk Clerk (Retail)

You'll help walk-in customers at a department store service desk in Worcester, face to face, all day. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a department store service desk in Worcester. Living nearby, or on a taxi route to it, really helps.

• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.