Outbound Collections Consultant (Retail Credit)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Cape Town CBD; early starts mean public transport timing matters, so check your route before applying.

• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Matric

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.