Service Advisor (Commercial Vehicles)

You'll be the link between customers and the workshop at the franchised car dealership in Hammarsdale. Bring a calm head on busy days and you'll be fine.

Location: Hammarsdale, KwaZulu-Natal. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Pick, pack and issue parts to technicians against job cards
• Order stock and special parts, and follow up on back orders
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Count stock during cycle counts and year-end stocktake
• Load bookings in the dealer management system

• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.