Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This franchised car dealership in Richards Bay needs you on that side. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Richards Bay, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Pick, pack and issue parts to technicians against job cards
• Invoice completed jobs and explain the invoice at collection

• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Company uniform
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.