Service Advisor (Commercial Vehicles)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Harrismith. Bring a calm head on busy days and you'll be fine.

You'll report in Harrismith. Relocation is not covered for this one.

• Pick, pack and issue parts to technicians against job cards
• Invoice completed jobs and explain the invoice at collection
• Order stock and special parts, and follow up on back orders
• Phone customers with extra work found and get approval in writing
• Book in vehicles, walk around with the customer and note existing damage

• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Code 08 licence
• Computer literate with a dealer management system or parts software

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.