Service Advisor (Commercial Vehicles)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Khayelitsha. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Khayelitsha (Western Cape). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Look up part numbers in the electronic parts catalogue using the VIN
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection
• Order stock and special parts, and follow up on back orders

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems

• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background
• Experience in a customer satisfaction survey-driven dealership

• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.