Service Advisor (Commercial Vehicles)

If you know cars and like people, this aftermarket spares shop in Klerksdorp has a front counter spot for you. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Klerksdorp-based, with most of your time spent at an aftermarket spares shop. Shifts rotate, so you'll need to be flexible about days and nights.

• Handle complaints calmly and find a fix with the workshop manager
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Phone customers with extra work found and get approval in writing
• Load bookings in the dealer management system
• Invoice completed jobs and explain the invoice at collection

• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.