Service Advisor (Passenger Vehicle Dealership)

You'll be the link between customers and the workshop at the multi-brand service centre in Potchefstroom. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Potchefstroom-based, with most of your time spent at a multi-brand service centre. Weekend work is on a roster, so you won't be on every weekend.

• Pick, pack and issue parts to technicians against job cards
• Count stock during cycle counts and year-end stocktake
• Phone customers with extra work found and get approval in writing
• Submit warranty claims with photos and technician reports
• Order stock and special parts, and follow up on back orders
• Open job cards and explain the work and cost before it starts
• Invoice completed jobs and explain the invoice at collection

• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Matric, plus a motor industry background

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.