Service Advisor (Commercial Vehicles)

If you know cars and like people, this aftermarket spares shop in Prospecton has a front counter spot for you. It suits someone who likes knowing exactly what a good day's work looks like.

Home base is an aftermarket spares shop on the Prospecton side of KwaZulu-Natal. The first two weeks are spent shadowing someone experienced.

• Order stock and special parts, and follow up on back orders
• Look up part numbers in the electronic parts catalogue using the VIN
• Count stock during cycle counts and year-end stocktake
• Load bookings in the dealer management system
• Pick, pack and issue parts to technicians against job cards

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background
• Code 08 licence

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Monthly CSI bonus for customer ratings
• Paid brand training
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.