Service Advisor (Commercial Vehicles)

If you know cars and like people, this truck and bus dealership in Richards Bay has a front counter spot for you. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a truck and bus dealership in Richards Bay. Living nearby, or on a taxi route to it, really helps. Start date: as soon as possible for the right person.

• Load bookings in the dealer management system
• Book in vehicles, walk around with the customer and note existing damage
• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Order stock and special parts, and follow up on back orders
• Look up part numbers in the electronic parts catalogue using the VIN

• Code 08 licence
• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset

• Monthly CSI bonus for customer ratings
• Paid brand training
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.