Service Advisor (Passenger Vehicle Dealership) – Experienced

The workshop runs on good bookings and the right parts. This truck and bus dealership in Ballito needs you on that side. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Ballito. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Look up part numbers in the electronic parts catalogue using the VIN
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Pick, pack and issue parts to technicians against job cards

• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.