Service Advisor (Commercial Vehicles)

The workshop runs on good bookings and the right parts. This franchised car dealership in Umhlanga needs you on that side. If you turn up on time and finish what you start, you'll fit in quickly.

Location: Umhlanga, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Load bookings in the dealer management system

• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• Code 08 licence
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.