Warranty Clerk (Dealership)

If you know cars and like people, this franchised car dealership in Durban Central has a front counter spot for you. This role rewards consistency more than flash.

This post is Durban Central-based, with most of your time spent at a franchised car dealership.

• Open job cards and explain the work and cost before it starts
• Count stock during cycle counts and year-end stocktake
• Invoice completed jobs and explain the invoice at collection
• Submit warranty claims with photos and technician reports
• Pick, pack and issue parts to technicians against job cards
• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage

• Accurate when capturing part numbers and prices
• Matric, plus a motor industry background
• Code 08 licence
• Calm and polite with customers, even when they are upset
• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Monthly CSI bonus for customer ratings
• Paid brand training
• Company uniform

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.