Service Advisor (Commercial Vehicles)

You'll be the link between customers and the workshop at the truck and bus dealership in Welkom. Bring a calm head on busy days and you'll be fine.

The work is in Welkom, Free State, so you'll need a reliable way to get there every day.

• Order stock and special parts, and follow up on back orders
• Count stock during cycle counts and year-end stocktake
• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Phone customers with extra work found and get approval in writing
• Book in vehicles, walk around with the customer and note existing damage

• Calm and polite with customers, even when they are upset
• Code 08 licence
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices

• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Company uniform
• Monthly CSI bonus for customer ratings
• Paid brand training
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.