Workshop Controller (Service Department)

You'll be the link between customers and the workshop at the truck and bus dealership in Bloemfontein. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a truck and bus dealership on the Bloemfontein side of Free State. Start is planned for the beginning of next month.

• Phone customers with extra work found and get approval in writing
• Count stock during cycle counts and year-end stocktake
• Book in vehicles, walk around with the customer and note existing damage
• Pick, pack and issue parts to technicians against job cards
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset
• Code 08 licence
• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training
• Some mechanical training or a trade background

• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.