Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Johannesburg CBD needs you on that side. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Count stock during cycle counts and year-end stocktake
• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders
• Phone customers with extra work found and get approval in writing
• Pick, pack and issue parts to technicians against job cards

• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.