Service Advisor (Passenger Vehicle Dealership)

If you know cars and like people, this motorcycle dealership in Pinetown has a front counter spot for you. This role rewards consistency more than flash.

Location: Pinetown, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA

• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.