Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This motorcycle dealership in Prospecton needs you on that side. This role rewards consistency more than flash.

This post is Prospecton-based, with most of your time spent at a motorcycle dealership.

• Handle complaints calmly and find a fix with the workshop manager
• Order stock and special parts, and follow up on back orders
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Pick, pack and issue parts to technicians against job cards
• Count stock during cycle counts and year-end stocktake

• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence

• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.