Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This multi-brand service centre in Newcastle needs you on that side. Expect to be trusted with real work from your first week.

You'll report in Newcastle. Relocation is not covered for this one. Overtime comes up in peak season and is paid.

• Order stock and special parts, and follow up on back orders
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Book in vehicles, walk around with the customer and note existing damage
• Invoice completed jobs and explain the invoice at collection
• Submit warranty claims with photos and technician reports

• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Accurate when capturing part numbers and prices

• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.