Service Desk Consultant (Furniture Store)

You'll help walk-in customers at an insurance branch in Bethlehem, face to face, all day. If you like clear targets and knowing where you stand, this is for you.

The work is in Bethlehem, Free State, so you'll need a reliable way to get there every day.

• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.