Service Desk Consultant (Furniture Store)

Customers bring their problems to your counter at a courier depot counter in Boksburg, and leave with answers. It's a practical job: you'll see what you got done before you go home.

This post is in Boksburg (Gauteng). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.