Arrears Negotiator (Vehicle Finance) – Permanent

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Brakpan, Gauteng. Applicants who already live in the area get looked at first.

• Answer disputes about balances, interest and fees with a printed statement.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not

• Legal collections or attorney-firm background
• A second South African language

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.