Collections Agent (Early Arrears)

Hit your collection targets at this microlender call centre in Randburg and your commission shows it. This role rewards consistency more than flash.

You'll be based at a microlender call centre in Randburg. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.

• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.