Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Bring a calm head on busy days and you'll be fine.

This post is Mamelodi-based, with most of your time spent at a municipal accounts office.

• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Target-driven and comfortable with commission
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations
• Matric

• Knowledge of the NCA and prescription rules
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.