Service Desk Consultant (Furniture Store)

You'll help walk-in customers at a department store service desk in Isando, face to face, all day. This role rewards consistency more than flash.

Location: Isando, Gauteng. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.